Example product

We want you to have a smooth and reliable shopping experience. To maintain quality control and
fair service, we follow the policy below:

1. Order Cancellation

• Once an order is placed, it cannot be cancelled.
• Orders are immediately processed and enter the fulfillment queue, so modifications are not possible.

2. Return Policy

We currently do not accept returns due to:

• Change of mind
• Wrong size or color choice
• Customer preferences
• Shipping delays caused by courier/customs

All items are
made-to-order or shipped directly from fulfillment centers, so returning them
is not possible.

3. Exchange / Replacement Eligibility

You are eligible for a free replacement if:

• The item arrives damaged
• The item is defective
• The item received is not what you ordered

To request a replacement:

1. Contact us within 7 days of delivery.
2. Provide clear photos or video of the issue.
3. Ensure the product is unused and in original packaging.

Once approved, we will dispatch a replacement at no extra cost.

4. Items Not Eligible for Replacement

We cannot offer replacement for:

• Damage caused by misuse
• Claims made after 7 days
• Items without proof (photos/videos)
• Final sale items (if applicable)

5. Incorrect Address or Failed Delivery

If a parcel is returned due to:

• Wrong/Incomplete address
• Receiver unavailable
• Delivery refusal

Re-shipping fees will apply.

Refund is not possible in such
cases.

 6. Delivery Time & Shipping Delays

Delivery timelines may vary due to warehouse location, customs clearance, or courier delays.

Such delays are outside our control and do not qualify for cancellation or
refund.